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With the gaining of independence in 1984, the telecommunications development in Brunei Darussalam underwent a revolutionary change in terms of the application of state-of-the-art technology, the provision of a wider range of telecommunication services as well as the availability of the services to the general public. For instance, the telephone density which was only 9 telephone lines per 100 persons in 1984 increased to 26 telephone lines per 100 in 1996. Meanwhile, Brunei Darussalam was one of the first few in the region who achieved 100% digital telecommunication network. Today, the telecommunication network in Brunei Darussalam is comparable with the networks in some of the most advanced countries. Despite this
excellent achievement, JTB still has plenty of room for further improvement particularly
in realizing that the telecommunications sector plays a critical roll in supporting the
national vision of becoming a "service Hub for Trade and Tourism by the year 2003
(ShuTT)". In this context, JTB has set its own vision to become a world-class
telecommunication services provider by the year 2000. The seventh 5-year National
Development Plan were a substantial amount in the budget has been allocated for
telecommunications development will provide the platform to achieve the vision we have
set. In addition, as a first step towards realizing this vision, JTB has introduced a
Customer Carter whereby JTB promise some performance characteristics in delivering
services to its customers. This Customer Charter is an initial pledge to build bad
strengthen customers' confidence and loyalty as well as satisfy their expectations. As JTB
improves and cutters' expectation rises, it will be reviewed and amended accordingly by
raising the minimum performance characteristics promised. MOTTO Serving Your First. MISSION To provide a full range of high quality telecommunication services, competitive priced, to meet the social and economic aspirations of the government and people of Brunei Darussalam. MISSION STRATEGY To achieve the Mission objectives we have charted the following strategies. Provide
a range of services by incorporating modern technologies for customers to select. Provide efficient interconnection by making services able to interconnected and extended to any location in Brunei as well as to other international destinations for the exchange of speech, text, pictures or graphics. Ensure high quality service by offering Quick connectivity, Minimum disruption, Good communication quality, Minimum waiting time to get a line, Prompt and error-free Billing and Courteous Customer Care.
CUSTOMER CARE CENTERS We have now set up Customer Care Centers in every district, which will be a one-stop services center to our customers. At each centre JTB will provide attendance to customers on service connections, billing problems, trouble queries and services information. COMMITMENTS We have made a pledge to offer quality, prompt and efficient service to our valued customers through a well defined set of quality standards, which will be reviewed and improved from time to time. We believe this will create better customer confidence, which is vital to our business. JTB hereby officially commits itself that: Installation Services
Within 7 working days in an urban area and 14 working days in rural area from the date of registration of the application.
Within 7 working days in an urban area and 14 working days in rural area from the date of registration of the application.
Deactivate on the same day
Activate on the day of application
Notify customer within 14 days from date of receiving the application. Faults Repair
Rental fees for
faulty telephone lines and not fixed for more than 7 days will be proportionately rebated. Customer Billing
Public
Payphone
Please contact the following for more information, inquiries, comments, complaints and suggestion: Customer
Care Centres, Tel : 111
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