Billing Unit

1. Payment Counters

    • JTB Headquaters, open from 8.00 am to 4.00 pm.
    • At major post offices eg. Muara, Salambigar, Mail Processing Centre Old Airport, Sengkurong, Seri Complex Jalan Tutong.
    • A cheque can be used to pay for more than one bill but less than 50 bills

2. Enquiry Counters

    • Reprint of bills
    • Enquiries or complaints
    • Sale of Hallo Kad, phonecard and Netkad

3. Receipts

    • Original receipt to be refunded is needed.
    • If the customer lost the receipt, the customer has to report to the police station and get a police report. Bring the police report to the Subordinate court and the magistrate will give a court certificate and police report to JTB.
    • If there are no outstanding bills, the receipt will be refunded in full amount provided where the service has been terminated.
    • If there are outstanding bills and the service has been terminated the receipt will be used to cover the outstanding bill and any amount left will be refunded.
    • The customer can either pick up the cheque for the refunded money at the Finance Ministry or have it transferred to their bank accounts (local or foreign).
    • JTB does not give cash refunds.
    • If a customer is installing a new phone, the receipt of the previous telephone can be used as the receipt for the new one. Bring the old receipt to the billing unit.

4. Bounce Cheques

    • The customer will be informed if his or her cheque bounced, by telephone and by mail.
    • If the customer fails to settle the cheque within two weeks afer the date of the notification letter, the amount of the cheque will be put back into the account paid for. A $50 administrative charge will be imposed.
    • The customer can settle the cheque with cash or a new cheque.

5. Late Payment Administrative Charges

    • 2% will be imposed on bill paid after due date.
    • Due date is printed on the bill.
    • This charge is only for active services.

Credit Control Unit

1. Temporary Disconnection (TOS)

    • JTB will TOS a service if no payment is received by bill due date or no notification was made to CCU.
    • To reconnect, a $10 charge is imposed and customer has to pay in full or in instalment according to JTB's instalment guidelines.
    • If a customer fails to pay the bill after three months of TOS, the service will be permanently disconnected. The rental for these three months will still be charged.
    • Reconnected after being permanently disconnected will be treated as new installation.

2. Payment by Installment

    • Amount to be paid will be calculated as in the installment guidelines.


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